Never again. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? To this day we still have not received our refund. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. My money is stuck with green dot with no access. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) You have been successfully added to the TaxAct Do Not Sell list. Please email me if you do understand. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. "https://www.linkedin.com/company/taxact" They say their service will not delay your refund, which is complete utter bull. Get Fax receipt. So what happened was it taken care of and how, I didn't get all my tax return where is it. BBB File Opened: 4/4/1989. Felt like an idiot hitting that mailbox on the daily, lol. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. She said it's being held "because of the amount of my refund". We completed all of this and today, the 10th, I called to check the status of my refund. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Tuesday - no check. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Been preparing taxes professionally for 10+ years. Its showing on the *** end. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. I think the state should investigate this group! My refund was issued to this "bank" on February 2nd. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. DO NOT USE THIS COMPANY! Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Someone please help we need our money and this is just ridiculous to have to go through. So I been calling and emailing this company that holding my money. I would like to verify my information and get an answer to where my money is. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. The IRS has submitted the case to BFS for an investigation. Have you received yours yet? BBB Business Profiles generally cover a three-year reporting period. Fort Worth, TX 76102. They have Hi, Tax Pro Help Center Get answers 24/7 at Support. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. Did u ever receive your check a was it TurboTax who assist you with that ? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Submit a request. THEY OWE ME $5.531.80! Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. Have you heard anything about your check? I was on hold for over two hrs only to be hung up on. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. I didn't have to explain but I was so mad that I have to tell him that. My federal refund was short $4,200 to whats going on. I was told it was sent out 3/3/2022, even the wish packages get here faster. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Last 4 of SSN. Closed on State Holidays. That not right. Dana. Your email address. "@type": "Organization", This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. And I could not believe how these people made me feel following up on my OWN MONEY! Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. NorCalCourtney, I am having the same EXACT problem! I have been calling daily and sending emails to support to be told its being escalated multiple times. Telephone: (817) 871-4000. { If they send it back to irs who knows when I will get my money. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I am an Enrolled Agent. . Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. Fees were taken out more than once but no check was EVER mailed. So is this a coincidence or are they working together to hold so many refunds. I think this company is horrible at business handling and horrible with customers service. This shouldn't be legal. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. Submit a complaint and get your issue resolved. I worked for the I.R.S. Fees and limitations apply. Desired outcome: Why? So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . So I can be issued a check. This product is not a loan. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . They are responsible ! Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Saturday 8 AM 6 PM ET. "@context": "https://schema.org", SoClean 2 Support. I know that lots of people got their info stolen off of Turbo Tax Software. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Fight for your money BBB Business Profiles are subject to change at any time. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Terms and conditions are subject to change without notice. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I'm an independent tax professional (800) 779-7228 How the hell would I know someone else account number? Here is how you can get in touch with SBTPG. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. Password. Ive had enough of this bank . I would like my tax returns mailed. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. To get my full refund that the irs told me they have of mine. I di NOT like state because they dont take state out of my income. JFK, as most of us know, is one big hot spot. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I asked for Tracking "well we normally don't do that" And free tax is suppose to be free. Try Now! Call 800-717-7228 . AT this point I'm going off. Taxpayer info. Clients. *. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. "https://twitter.com/taxact", Have you contacted SBTPG? OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Whats really going on. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. I am an Enrolled Agent. I am in the same situation. Santa Barbra Tax Products Group (TPG) - Customer Service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ive waited a whole year now for the money that I had worked for. The IRS processed and funded my refund and somehow my bank returned it. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. I need my money ASAP. But wait, there's more! I would appreciate a response, and my money refunded to me. Uh huh, do you see in there any other notes "nope" Dont do it. Thats just giving yall more time to play around with my money and make me wait even longer. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. I have missed the compliance training due dates due to the lack of help. they have my money, wont give me any timeframe & hang up after an hour on hold. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Mist without their knowledge or consent. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. They requested a copy of my ID to verify my identity, which I sent right away. Completed Indemnity Bond forms for TPG with notary. A member of our support staff will respond as soon as possible. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. And my refund wasnt sent to me at all cause I owed the irs at the time. (And now apparently SBTPG does too without our consent). I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Is this your company? Been preparing taxes professionally for 10+ years. Get form response, wants @#$# number from logging into their page. And BBB File Opened: 2/28/2011. that is just bs. Whenever they feel like it that is. I used turbotax this year because I thought it would be more convenient. Any updates. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. AMD If so, we should all sue the heck of of them. "areaServed" : "US" Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Yes please Id like to know how to get ahold of somebody. Email me, or message me if youre interested! - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I have called both parties several times to receive no help. sbtpg customer service number. Description. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! Its been 7 months of waiting. Call Green Dot: 866-795-7597. They never asked me for ID or SS card! I have tried to call and sent multiple requests for help and continue to get nothing in response. Dont use turbo tax or anything affiliated with sbtg ! Unacceptable customer service. Fees apply. Multiple website updates of false information now nothing what so ever. Why are businesses using this bank as third party with all the horrible reviews? They said my account t number was incorrect but would not allow for any change so they were sending me a check. Please wait 5 to 7 business days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Well i usually don't do reviews but I had to this time. Still waiting since June 2020 for substantial refund. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: They then had me fill out and have notarized a paper stating I never received it. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. best of luck to all u guys in same boat. Share your photos and videos with others to prove the truth of your words. How long did it take you to get your check? There is no live support from them. BBB Business Profiles may not be reproduced for sales or promotional purposes. 100 E Water Street, Sandusky, OH 44870-2210. I want to file a class action lawsuit, need at least 20 people. Managing Client Info & Activity. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. For them to send my refund back to the irs.. They should be shut down! How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Desired outcome: We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. I will never file on line again. I spoke with both companies 2 days ago, April 22, 2014. Location of This Business. Prices are subject to change without notice. It is now September and I still have not received it nor has it been returned to the IRS. Type of Entity: Corporation. Find the Santa Barbara TPG contact information for tax professionals. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. My bank closed my savings account due to low funds, and did not inform me. Ask your provider about other IRS e-file options . in Mand You can contact them SBTPG, toll-free, at. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. I want my money in my bank account or in my mail box. Enrolled Agent since 2008, Intuit Tax Expert since 2011. But where is that $20 going?! I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. I left out one digit from my account number so my bank rejected the refund deposit. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. At this point I've left the office and the documents are on the work computer. ; Organizing Clients for Easy Categorization. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? A member of our support staff will respond as soon as possible. No problem. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. We will NEVER use TURBO TAX ever again. tax refund. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? "url": "https://www.taxact.com", I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? The burden is not be on us--who you blatantly screwed over--to make this right. Enjoy the peace of mind that comes with overdraft protection. Verify by phone. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. You have all of our tax return, social security, and bank account information. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. If this is not fixed by tax season I will be filing a lawsuit. Now I have moved and they will not change the address. "logo": "https://www.taxact.com/images/schema-logo.jpg", SBTPG has my refund held hostage too. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Please try again later, Do Not Sell or Share My Personal Information. I filed my taxes in February 2022. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. They're still holding it 7-10 business from that. Currently, check cashing at Walmart is not available in NJ and NY. I am going try to do a law suit class action against them & I need 20 people. I want to know how these people have gotten away with this for so long? I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. SBTPG responded quiclky with a phone number. Desired outcome: IRS assistors cannot start a trace prior to those timeframes. I will be calling the IRS to get them involved to see what can be done. S-1 - SEC.gov. arival33 at hotmail dot com Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. They are thieves. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! This option also has an additional charge from the bank that processes the transaction. Neither is the case in my situation and TurboTax stole over $1100 from me. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . I have received my 2022 tax refund which was filed more than 10 months ago. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. View help center. My company name is The Whiz Kidd Fs contact [protected]! Now I have to go through all turmoil to get to the bottom of it. They just dont care. My bank closed my savings account due to low funds, and did not inform me. It was a simple filing. SBTPG has been holding my refund in excess of $6600 since that time. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" Well today rolls around (2/11/14) and nothing. Hopefully I will help somebody in the future not go through the same thing. I still have not received it. Refuse to update my information. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. You can also send an email to info@soclean.com. I had called him at 6:08pm central time. - but apparently no one who did any of that took down any notes. The problem is, it is not treated as fraud and cannot be retracted easily. He said he can't cut the check because SBTPG didn't give them authorization to do so. 2021 Copyrights. Check different websites in .COM zone. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. At this point I feel that your company has stolen my money. This will surely increase the credibility of your complaint. Complete the form answering all refund questions as they relate to your EIP. Do any of you have calloused hands from a real hard day's work? The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people).
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