Well automatically check for price drops 72 hours after you book. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Kind regards, I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. KAYAK Help Center Special Services. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. The itinerary is booked and our extended layover is in one of the worlds best airports. Back to Help & Customer Service Frequently asked questions. 1 Passenger. Find out how we combat fake reviews. Kind regards, Faithfully Yours,ChatDeal. I got a new booking, hopefully this is it. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Thank you very much for your feedback, it is really important for us. Documents 2 . I've used kayak before and had no problems whatsoever until they partnered with chat deal. We will be looking forward to your email!Best regards,ChatDeal Team. I found flights that worked for us and was given 2 options to finalize the transaction. Cheap prices are no worth it if you have to deal with this stress. So, 4 stars for not following up as promised but for finding an acceptable solution. Kind regards, It sucks! Chatdeal is a rip-off. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Booked a ticket for my 40th birthday from DUB-LHR-MIA. 8.2 Crew. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! I would not recommend this company to anyone. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I bought the ticket with option support bundle. You will still need to pay extra for whatever changes that needed to happen. Faithfully Yours,Chatdeal Team. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. However, it was not even possible to pay them and get a new ticket. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. We hope to serve you in the future under better circumstances. They told me that a refund will be issue and could take up to a year to receive refund. I booked a trip to Australia in June of 2022. It goes against our guidelines to offer incentives for reviews. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Kind regards, I've still got the chat box open but she is not writing me back. ChatDeal Service Team. Kind regards, Your request was received and Faithfully yours,ChatDeal Team. Looking forward to speaking with you soon. Booked a ticket with Eva Air. We are waiting for you back! Chatdeal. What a complete joke of an experience. Customer service is a joke. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. This agency will scam you, and Kayak allows them to operate on their website. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Dear Eric, Without 24 hours of booking, I tried to change the date of my departure. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Here are 8 tips for writing great reviews. Kind Regards,Chatdeal Team. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. skm, Is this a legit agency? The person "Jamie" suddenly went MIA. We apologize for the difficulties encountered with your reservation. Crystal was very helpful and was able to assigned seats. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! BBB Business Profiles generally cover a three-year reporting period. Dear Karla, It feels predatory. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tickets were issued multiple times but not confirmed by the airline. Companies can ask for reviews via automatic invitations. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. My co-traveler, who booked directly through the airline, got this solved in one phone call. Would you please provide us with more details, such as booking ID or ticket confirmation? One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Faithfully Yours,Chatdeal Team. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Flight changed and was never contacted about it. BBB reports on known marketplace practices. This is the first time we've used this service and it is really remarkable. Website cancelled my flight without notice. Tip for consumers:its not kayak. Just go with more reputable websites. Two thumbs up. price over the last 2 weeks) We are glad that you loved our services. And they left at O'Dark 30. they are the partner. The customer service for this place is horrible. Lufthansa will not honor the "confirmed" tickets they sent me. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Tip for consumers:Stay away from these bastards! Avoid at all cost. Visit Website. 11. ChatDeal Service Team. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". bash/cmd iotedge support-bundle --help Go direct to your airline to purchase tickets. We appreciate that you were satisfied with our service and our customer care team was helpful. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. They are a worthless part of the travel industry, Dear Valued Customer, Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. She even minimizes this as "just a change of flight number". I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Faithfully Yours,Chatdeal Team. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. It's probably one person hired by Kayak to scam travellers. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Very helpful chat with Cheryl, personable and very clear. All emails bounced. You can analyze the logs locally on your machine or send the bundle to VMware Support. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. DO NOT USE KAYAK OR CHATDEAL. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. The carriers just refer you back to Chatdeal. Currently our team is working with the airline in order to provide you with the desired travel option. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Dear Kaushik, Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Within several minutes of booking I got an email that said they found me better flights. If you have unanswered questions please get in touch with us. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Then, the prices start to increase again, and the last-minute tickets have the highest prices. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Thank you Celia!! may i know who is the supervisor of kayak.chatdeal.com. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. @panos79 I'm in the same boat (google brought me here). But, I don't have a written confirmation that it is canceled. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Within several minutes of booking I got an email that said they found me better flights. Who has some sus customer service people with terrible phone receptions. Best flights for your dream destination. You never get the same person twice. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. ChatDeal Service Team. And other attempts to email Customer Service. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. They do not let your cancel or able to change flights, Dear Margot, Yours sincerely, We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Passenger details 6 . Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. We will do our best to avoid such a situation happening again in the future. Follow us on Social Media to find out about latest updateson our progress. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. We also ensure all reviews are published without moderation. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Yes No. Which I hav yet to be informed of from ChatDeal. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Back to Help & Customer Service Special Services. I reluctantly booked through kayak via this company. Please email us at investigation@chatdeal.com This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. It's the same thing they told me three days ago. Kind Regards,Chatdeal Team. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. This was six days ago and I still don't have my tickets. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Highly recommend to STAY AWAY. I was on hold for over 1 hour just to get through, and they hung up on me. Dear Brady, I was sent instead to Chatdeal. Faithfully yours, Please make sure to search or browse the knowledge base before submitting your question. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Looking forward to speaking with you soon. Please email us at investigation@chatdeal.com I paid extra for selected seats and I didnt have option to select any seat during checkin.
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