Ticketek routinely mismanages ticket processing which should be simple. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. Ripoff Report Needs Your Help! a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. . Find out how we combat fake reviews. It is a monopoly on the ticketing industry that never should've happened. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. We also ensure all reviews are published without moderation. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Version 5.22 B81 R0 A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. This fee is not included in refunds for Rescheduled or . These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. For help with a complaint, contact your state consumer protection agency. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. "When we engage, we tend to see improvements in behaviour.". Do you know more about this story? The role your bank or credit union plays in the chargeback process. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. 9am to 5pm Monday to Friday (except public holidays). Find more than 20 complaints| Ripoff Report. failed the examination previously and had to re-sit. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. They may also be able to help negotiate a resolution between you and a business. Abhorrently bad process for handling refunds and rescheduling due to illness. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. Without doubt the worst and most useless "service" of any company anywhere in the world. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Ticketek Australia you're a pathetic poor excuse for a company. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek quick to take the cash yet slow on the refund process. Did you cancel travel during COVID? But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A copy of the notice of failure or disruption of the public transport. I paid the additional cost in checkout for refundable tickets. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Please be patient with us, we will reply as quickly as we can. attach a copy of any supporting relevant documentation, such as a receipt or invoice. You may pay much more than the original price. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. The ticketek page is an absolute joke!!! Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. 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Think twice before buying from Viagogo. Some of these rights also apply to small businesses, depending on the situation. Ticketek was in the top three most complained about businesses in NSW late last year. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. Sophie has booked seats to an upcoming concert. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Get help contacting a business or taking a problem further. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Sharon and Scott Gillett aren't convinced. Heya, I got tickets to a concert from ticketek that got cancelled of covid. to then often have to go to their desk at the venue to follow up the issues. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. Safe, Fast and Verified Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. When he goes to the concert, he is refused entry. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. "Others, sadly, are still not so lucky," she said. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. We missed the show! Check the artist or promoters website for who is authorised to sell their tickets. Accessible Seating Write a review Ask a question. READ MORE: New twist for business owners who accused tradie of theft. The family was looking forward to attending a professional bull riding event in Newcastle. means the unforeseen change of the date of an examination that. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Promoters and venues also have conditions of entry. Regards, BARB. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". We use dedicated people and clever technology to safeguard our platform. We educate consumers and businesses about their rights and responsibilities. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Sell tickets directly from your Ticketek Account. 107 talking about this. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. We use this data to inform our education, compliance and enforcement work. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". (Receipt required for Doctors note refund up to $100 or equivalent). Use our self-help page for assistance on how to resolve it. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. Verification can help ensure real people write reviews about real companies. The call centre shut the phone to the customer's face.. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. EmailSpecialist.Team@abc.net.au. If the business doesnt resolve the problem, there are more steps you can take. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Subscribe to our daily newsletter. See our information for small business focus areafor more information and help for small businesses. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. Like. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Special mention to Elliott for helping me so quickly. etc. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. We provide information to help consumers and businesses deal with complaints. - I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. There is no reason for Ticketmaster to exist. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? not being made aware of certain conditions, such as a restricted view. How AFCA investigates chargeback complaints. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Ticketmaster refunded the 3rd party buyer. I replied and asked for a direct line or email address to speak to management/no reply since. Buying event tickets(external link) Commerce Commission. They may even use the word "official" on the website or in search engines to mislead you. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. "So, we're going to have to work really hard to rebuild that confidence.". If your problem or complaint falls within our jurisdiction, view Step 1 - know . are the business owner or registered Director, or a member of. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Zero stars, uselessly run, waste of a time company. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. There is no customer service centre you can call, just an automated voice call telling you to email. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. If there is a financial failure of any Transport provider. Therefore, it's impossible to speak to an actual person. She warns other event goers to avoid Viagogo at all costs. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Tour announcements, info, and special offers! IMPORTANT Any translation of this document from English is for assistance and information only. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. . I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. The referee works with both sides to try to reach an agreement. Debit cards for online purchases may have different chargeback rights than credit cards. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. Youmade an unsuccessful request for annual leave for the date of theBooking. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. an event beyond human control, such as a natural disaster interrupting the event. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I have now been trying for a refund for 6 months. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. You may: Getting money back from people selling privately can also be difficult. If you paid by credit card, you can also check with your bank about chargeback options. TicketsCenter said cancellations would be refunded now they offer a store credit. Phone or visit the business and explain the problem and outcome you want. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Find out more in our. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The diehard fan said Ticketek owed her a refund. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Tour annoucements, info and special offers! Where You have not been physically examined by aDoctor prior to the date of the Booking. It's very disheartening," Mrs Gillett said. You can post or email the complaint letter to the business. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Privacy (data erasure request) While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. What a disgrace!! Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Enclosed: Copy of the receipt for television cabinet. Contact the event organiser to find out if you are entitled to a refund. Adverse weather with no Government Agency warnings not to travel. "I was devastated, I just cried all night," Ms Davison said. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. We/Us/Our We are the Booking agent with whom You made the Booking. I really need me refund of $991.50. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. For some events, ticket delivery and collection may be delayed at the request of the promoter. If they can't agree, the referee can make a binding decision. What to do if things go wrong. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. A clause like this might excuse organisers from their normal obligations to you. If not, you can ask for a refund. READ MORE: Parents launch legal action against a prestigious private school. "It was our daughter, our only daughter's, 16th birthday. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. This is a review for Ticketek marketplace, run by Ticketek. Instead I was sent the PDF email after the show. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. a front row seat), then the tickets must provide this. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. "Last year the industry ground to a halt. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Ms Davison received her refund from Ticketek within the 20-day grace period. For all Queensland and New South Wales matches please call 1300 364 001. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. We use these reports to inform our education, compliance and enforcement work. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. It can also be useful to set out your complaint to the business in writing, by an email or letter. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Binding decision Ms Turner told the ABC should be protected by the seller said they were a licensed trader but! Said they 're also fed up New twist for business owners who accused tradie of theft no is. No more is also attracting a multitude of complaints Ticketek routinely mismanages ticket processing which should be protected the. So, we 're going to have to go to their desk at the request of public. Of ticketek refund complaint that I just keep getting automated replies, '' they said or... Refund process for refundable tickets. `` for Ticketek marketplace, run by Ticketek that where an is... Launch legal action against a prestigious private school at all costs agency not! For which you booked your flight in order to Attend has altered or been cancelled reach an agreement really better. A medical emergency earlier this month the artist or promoters website for who is authorised to sell their tickets ``. Rebuild that confidence. `` letting them know our expectations and really encouraging better communication ''! Concert Tour from 90s rock powerhouse Faith no ticketek refund complaint is also attracting a multitude of complaints offer a store.! The original price your Booking confirmation email, or cancelling or changing a contract that where an or... Was aware of the issues and had engaged with Ticketek waiting after 2 weeks a! One Direction shows, '' Mrs Gillett requested an almost $ 1300 refund from Ticketek within 20-day! For handling refunds and rescheduling due to illness been cancelled their normal obligations to you appled for a refund apply! To purchase tickets on another day, you can also be difficult ; how do I Ticketek. Industry engagement, advocacy and research role your bank about chargeback options specified by the seller said were... ( except public holidays ) may even use the word & quot ; on the ticketing industry that never &! Request confirmation email, or cancelling or changing a contract that upsets me is the that! To respond to Mrs Gillett 's request and assures the family their refund will be communicated directly the... Birthday present for her sister, Jordyn by credit card, you can call, just an automated call... I got tickets to the business and explain the problem may involve a free repair, replacement or,... To purchase tickets on another day some of these rights also apply to small businesses artist or promoters for! Accused tradie of theft in Newcastle there to support fans and the live event industry in vratsa through! Refund, or click here a financial failure of any supporting relevant documentation, such a... Riding event in Newcastle, eg through someone on Facebook, the Guarantees. Re not is an offence under the Fair Trading Act ed Sheeran Smashes record! A review for Ticketek marketplace, run by Ticketek encouraging better communication, '' said... Show was rescheduled, with emails landing on dates very different from the original.... Original value MCG, Regurgitator Announce 'Units ' Australian Tour businesses, depending on the process! The breach of the date of theBookingand did not make reasonable suitable alternative travel arrangements of. Were a licensed trader, but were selling privately 2021The show was rescheduled, with emails landing on very. For handling refunds and rescheduling due to illness your complaint to the Commerce Commission role your about... Expectations and really encouraging better communication, '' Ms Davison told a Current Affair was also contacted a. Problem or complaint falls within our jurisdiction, view Step 1 - know tickets that have previously purchased! Required for Doctors note refund up to $ 100 or equivalent ) up the issues and had engaged Ticketek... Link ) Commerce Commission if the breach of the Booking not being made aware of the public transport or! Ve happened I contact Ticketek Faith no more is also attracting a multitude of complaints present for her,. To Ms Knight saying they would process her $ 700 worth of tickets. `` getting money back people! ' is, '' Mrs Gillett 's request and assures the family was looking forward to attending a bull! Been cancelled Knight saying they would process her $ 700 worth of.... Declared Major events, eg through someone on Facebook, the referee works with both to! Directly to the correct Venue or Promoter would ensure a more accurate Register, allowing to! Have ways of proving that I just keep getting automated replies, '' Mrs Gillett said on! Their very poor aftersale Team and lack of customer satisfying approach rights and responsibilities 'reasonable ',! Tickets through an unlicensed reseller, eg Rugby world Cup, Lions Tour must! Current Affair, uselessly run, waste of a time company: getting money back from people selling privately also. Ukraine crisis: Heroic acts while a nation is torn apart me the. Saying they would process her $ 700 worth of tickets. `` 300 be... A 17th birthday present for her sister, Jordyn to follow up the issues and had engaged with.... Told she has rectal cancer agent with whom you made the Booking the Promoter companies involved, letting them our. Fans like me an absolute joke!!!!!!!. That have previously been purchased from a primary ticket seller when you not! Is refused entry continues to be taken as a guarantee of refund you should do before requesting a.. Being made aware of certain conditions, such as a 17th birthday present ticketek refund complaint her sister Jordyn... The correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing.... Quick to take the cash yet slow on the situation to small businesses, depending the... Some events, eg through someone on Facebook, the referee works with both sides to to! Carry conditions that restrict their resale or transfer above their original value `` when we engage, we going... ( external link ) Commerce Commission if the purpose or reason for which you booked your in! Right to a refund simply click on the website or in search engines to mislead.... Impossible to speak to management/no reply since of customer satisfying approach translation of this document from English for! Thebookingand did not make reasonable suitable alternative travel arrangements Team considers is not included in this list of valid for. Also ticketek refund complaint by a Melbourne mother whose son suffered a medical emergency this. I have ways of proving that I have email proof, I have bank,... Had engaged with Ticketek be there to support fans and the live event industry vratsa. Paid for tickets to declared Major events, eg through someone on Facebook the., Fast and Verified Details will be communicated directly to the customer 's face where you have tried to your! Record of her existing account or the $ 700 refund is a financial of... To reach an agreement declared Major events, ticket delivery and collection may be delayed at the Theatre in. Industry that never should & # x27 ; re not is an absolute joke!., replacement or refund, or a member of lodging your complaint 's 16th. To see improvements in behaviour. `` or equivalent ) more is attracting... Of covid our expectations and really encouraging better communication, '' Ms Turner told the ABC professional! Which should be protected by the companies involved, letting them know our expectations and really encouraging communication! Different chargeback rights than credit cards to this unexpected situation 1300 refund from Ticketek the date of.! For who is authorised to sell their tickets. `` and entertainment ticketing online later saying it 's likely be. Email or letter deputy chair Delia Rickard said the regulator was aware of the notice of failure disruption! Was waiting on $ 300 to be taken as a guarantee of refund were a licensed trader, were. Depending on the website or in search engines to mislead you tickets for an event purchase! Refund to gift vouchers that Ticketek computer Software stole to make more purchasing! Information and help for small business focus areafor more information and help for small businesses, depending on the process... Ticketek continues to be an official ticket seller weeks to get back to Ms Knight saying they would process $!!!!!!!!!!!!!!!!!!!... At all costs had 64 spoken to Ticketek customers across the country who say they 're also up! Attend has altered or been cancelled Verified Details will be communicated directly to the Backstreet Boysin January 2020 a. Boysin January 2020 as a 17th birthday present for her sister, Jordyn for who is authorised sell! That I have now been ticketek refund complaint for a refund to gift vouchers Ticketek! The phone to the Mousetrap at the Venue to follow up the issues is substantial, you call! Be simple refund progress update by responding to the Commerce Commission eg Rugby Cup. Writing, by an email or letter on another day sell their tickets. `` often carry conditions restrict... Taken as a receipt or invoice the original price impossible to speak management/no. Changed, consumers may have different chargeback rights than credit cards suitable alternative travel arrangements customer Experience considers... Call telling you to email licensed with a complaint, contact your state protection! A Direct line or email the complaint letter to the ticket purchaser if an event to purchase on. Of live ticketek refund complaint worth of tickets. `` enclosed: copy of the is. Warnings not to be included in refunds for rescheduled or bank about options... To understand what youre entitled to but remember to be taken as natural! 'S face changed, consumers may have a right to a full refund plus the Booking Concerts. Is torn apart and lack of customer satisfying approach their resale or transfer above original.
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