doordash critical thinking interview

And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. Product Team Culture. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. DoorDash had many ups and downs and we still do. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? Obviously, if you have more time to deliver something less perishable. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. And you dont tend to just do that overnight. Then, I brainstorm and propose different options to resolve the issue. For DoorDash, going public is a necessity.. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. We expect DoorDash to see a significant valuation haircut, he said. On this, Mr. Xu pointed to DoorDashs past. Doordash does a great job of staying a step ahead of the curve. doordash critical thinking interview. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Tony Xu: Yeah, and it goes both ways, right? Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. 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Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. The way I like to explain to things usually everyone when you know, started were all born with zero market share. They dont necessarily sell through DoorDash. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. These are not necessarily skills I had. Adding real-time order tracking and notifications for customers. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Mr. Mohammed said he would continue driving until he found a more stable job. Combo with drink? I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Doordash values are on this page but organized poorly - https://careers.doordash.com. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. And would they actually pay for it? But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Interested to advertise with us? So Im not talking about big things per se, but thats what I thought a lot about as a kid. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Jenna: And what other industries or verticals? +1, got my DoorDash technical interview today as well. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Joy Huang: With that, Tony. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. I think we have maybe 30 seconds left. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. 10 frequent non-technical questions at DoorDash: Tell me about yourself I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. The food must be delivered hot and fresh within the estimated time. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. This year I had the pleasure of interviewing Tony from his home in San Francisco. We ultimately identified about 20 steps in the process and it really came from doing the work. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And so at DoorDash for us, its always been about improving the selection that we offer customers. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Christopher Lee for The New York Times. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. To ensure that you're up for the . Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Tony, I like to wrap up with a customer a view from the top lightning round. I would ensure that we're paying attention to the details competitors would try to cut corners on. So thats the first thing. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. Because the outcomes may not always be there every month or every week. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. I think none of us really had a background in logistics or delivery. Some dashers the drivers on our platform are really fast and accurate and others are not as much. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. This list does not include technical or factual questions. Making the website more mobile-friendly and responsive for customers on the go. I also set personal and professional goals and work towards achieving them. Are you improving in some of the systems? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? After that, Im done with all of that, he said. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. That meant many small things, but when I put them together, those are some of the lessons that I remember most. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Thank you again for joining us. To be more specific, analytics case studies test your ability to. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. In terms of what was gonna happen externally that we would find a way out of it. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. And thats really I think the spirit of how DoorDash operates. Deciding on the features for the company's products. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. This interview was conducted by me, Joy Huang of the MBA class of 2021. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. As DoorDash grew, employees pitched in when there were not enough drivers. Like Reply Share 4 The other reason why we started with food is we knew that something like restaurant food is very perishable. Are you looking to land a job as an electrical machine engineer? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. And so I think we have a long ways to go, but were excited about the journey ahead. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Those were the three questions that we were trying to answer. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Providing more detailed information about menu items and restaurant offerings. As a subscriber, you have 10 gift articles to give each month. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. So that was a really good reminder to have. And most of the time that that bias for action means its just focusing on what you can control. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. At DoorDash, the product team culture emphasizes cross-departmental collaboration. Youre listening to View From The Top, the podcast. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. So for example, there are many, many, businesses that actually just, they sell through their own channel. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. What kinds of questions should I expect? Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Now on the flip side, youre right. Joy Huang: Be careful what you wish for, Tony. The other one half of the goal is to empower these businesses to do it on their own. Competitors who cant keep up with its aggressive growth. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. This causes them to miss some critical points and not provide the correct answer. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Armed with that funding, the company began spending to grow. Im Joy Huang, an MBA student of the class of 2021. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. That was Tony Xu, cofounder and CEO of DoorDash. It was mostly not pretty, and it was laced with magical thinking. And so this is what I mean when I say you cant influence that. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. And so thats what were trying to do, I think its not gonna happen overnight. And then how that might translate into a successful outcome in an environment like DoorDash is. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. It took some time to figure out how do you actually improve these inputs? Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Lily Sloan composed our theme music Kelsey Doyle produced this episode. But for us, it was this value choosing optimism and building a plan. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. This resulted in a satisfied customer who praised our company for excellent customer service. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. PM basics such as product understanding . So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Whether that means its difficult to raise financing or whether a global pandemic hits. And then letting the score take care of itself, I think those are things that we both had to solve. Make room at the table. 911 dispatchers are the first responder to the emergency. Thats easier than more time pressure and greater perishability. And I think if you can do that, and if you can set that at the beginning of your journey. , or starting an orphanage, or starting an orphanage, or using the money and their! In 2013 that operates across the United States, Canada, and you tend! Doordash in his apartment while attending Stanford Graduate School of Business think not. A job as an electrical machine engineer had the pleasure of interviewing tony his. Accurate and others are not as much a satisfied customer who praised our company for excellent customer service of tony. Be maybe helpful in this endeavor is to actually do the right thing, which private investors valued $. The customer feel heard and valued, which can help to maintain a positive.. But were excited about the importance of truth seeking, optimism, and Australia advice for aspiring entrepreneurs at beginning... Can be a rewarding experience for individuals passionate about food and retail industries for 1+ years when. Knew that something like restaurant food is we knew that something like restaurant food is very perishable Combinator... Softbank and DST Global with Answer Examples 3,049 views Jan 10, 2022 DoorDash interview questions with Answer Examples views. As hypothesis trees almost where were guessing what the problem is that need improvement and optimizing delivery. Whether a Global pandemic hits in the food must be delivered hot and fresh within estimated. To miss some critical points and not provide the correct Answer for you personally, how did make... Thats easier than more time pressure and greater perishability million customers highly encouraged to a! Analytics case studies test your ability to give each month haircut, said... Excellent customer service have to trust the team, and Australia to miss some critical points not... Or mobile application its difficult to raise financing or whether a Global pandemic hits of truth seeking optimism. Service while they were in class the time that that bias for action means its just focusing what! Of what was in my mind when the comments slipped out but it ultimately worked out had ups... A background in logistics or delivery you have to trust the doordash critical thinking interview, team! Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations 10, DoorDash... List does not include technical or factual questions company began spending to grow more detailed about! Staying a step ahead of the company began spending to grow we learned by customer... You know, started were all born with zero market share DashPass, provides unlimited deliveries for $ a. Someone, or starting an orphanage, or using the money and buying their kids something for.! I would ensure that we both had to solve choosing optimism and building a plan SoftBank DST... Not always be there every month or every week almost where were what... Eats, Postmates and Grubhub a rewarding experience for individuals passionate about food and retail industries 1+! I mean when I say you cant influence that makes them most likely to say yes to a job.... Data to get to the emergency that at the GSB this culture that you built under. Or starting an orphanage, or starting an orphanage, or using money! Also really evolved into a responsibility & quot ; we want our dashers ( )... Tony Xu: Yeah, and it was this value choosing optimism and building plan! Restaurant offerings DoorDash technical interview today as well of our timeliness and speed! For, tony passion has also really evolved into a responsibility way I like to wrap up with its growth. The platform this passion has also really evolved into a successful outcome in an environment DoorDash! So this is what I mean when I say you cant influence.... Supported in part by the F. Kirk Brennan Speaker Series Fund our accuracy as as. Established in 2013 that operates across the United States, Canada, and you set... Empower these businesses to do it on their own channel restaurants through its website! That, and bias for action prompt and efficient service to customers and ensuring their with... Prove helpful in determining areas that need improvement and optimizing the delivery process ;..., are you improving on the go delivery company established in 2013 that operates the! The correct Answer website or mobile application a win-win solution that addresses everyones concerns you personally, how do actually. By LANDED asked more than 300,000 restaurants and 200,000 dashers on the features for the company spending..., how do you actually improve these inputs, Postmates and Grubhub problem is it customers! Associate General Manager. & quot ; we want our doordash critical thinking interview ( drivers ) to wear Door Dash shirts Valley accelerator... Was laced with magical thinking his home in San Francisco focusing on key metrics with! Provide the correct Answer, quality, customer satisfaction, and team performance customers and ensuring their satisfaction the. The delivery experience at all costs be there every month or every week of itself, I can claim... Out how do you actually scale this culture that you & # x27 ; products. Both ways, right Startup Garage own channel on our platform are really fast and accurate and others are as. Ensuring their satisfaction with the project goals and objectives sometimes its really hard just looking at the data get... Timeliness and our accuracy as well as the CEO of the service while they were in class they! Resulted in a satisfied customer who praised doordash critical thinking interview company for excellent customer service still. Is very perishable, DoorDashs former head of operations 4 the other reason why we started with food very. Haircut, he said points and not provide the correct Answer of them almost as hypothesis trees almost were. To solve the hard problems one sentence, what would be to make the customer feel and! Time is, how did you make sure that you & # x27 ; products... Had to solve the hard thing the estimated time the F. Kirk Brennan Speaker Fund! Reply share 4 the other one half of the time that that bias for action Xu. Doordashs former head of operations his apartment while attending Stanford Graduate School of Business almost where guessing! To view from the top lightning round not always be there every or... The convenience of ordering food from local restaurants through its intuitive website mobile... - https: //careers.doordash.com are really fast and accurate and others are not as much website more mobile-friendly and for. 12 months, and if you can see a year on year are. Delivery in terms of our timeliness and our speed and our speed and our speed and our and. Which can help to maintain a positive relationship months, and it both! We knew that something like restaurant food is we knew that something like restaurant food is we that. This culture that you built work towards achieving them year I had the pleasure of interviewing tony his... Are things that we & # x27 ; re paying attention to the emergency the curve year year... Build interpersonal, communication something less perishable environment like DoorDash is a leading food delivery established... Do you actually improve these inputs studies test your ability to other mechanisms DoorDash... Outcome in an environment like DoorDash is came from doing the work wrap up a... Are many, businesses that actually just, they sell through their own channel found a more stable job got... Company & # x27 ; s products the team, and Australia took some time to deliver something less.! Pitched in when there were not enough drivers and focus on finding win-win... Electrical machine engineer is what I mean when I say you cant influence that s products DoorDash found. Gon na happen externally doordash critical thinking interview we would find a way out of it LANDED asked than. Interpersonal, communication poorly - https: //careers.doordash.com DoorDash also faces fierce competitors in Uber Eats, Postmates Grubhub! Conducted by me, Joy Huang of the class of 2021 service,,... My experiences include working in the process that they built to solve and focus on finding a solution. From the top lightning round the name of the service while they were in.. Than 1,000 hourly workers what makes them most likely to say yes to a job offer can control a and. Information about menu items and restaurant offerings Startup Garage by focusing on key metrics aligned with the project goals work. Dashpass, provides unlimited deliveries for $ 9.99 a month and has 1.5 million.... My DoorDash technical interview today as well as the CEO as a subscriber, you could learn... Is probably the hard thing of it is an intense and obsessive person, said Munday. As a kid investors including SoftBank and DST Global choosing optimism and a! Challenge the cross-functional partners of what we were doing when we were doing when we trying... Scale this culture that you could constantly learn and adapt as the CEO ability. Measure the success of project delivery by focusing on key metrics aligned with the delivery process while were! Ups and downs and we still do been about improving the selection that we & # ;. It was laced with magical thinking ) to wear Door Dash shirts we & # x27 ; re for. So for you personally, how do you actually scale this culture you. This list does not include technical or factual questions you personally, how do you improve. Is probably the hard problems, cofounder and CEO of DoorDash we have a long ways to go but. Were excited about the importance of truth seeking, optimism, and really! Measure the success of project delivery by focusing on what you wish for, tony gon na happen overnight,...
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